1. Scope and Validity of Terms

1.1 These general and ordering terms and conditions of C&C EE OÜ (hereinafter referred to as the Seller) online store (hereinafter referred to as the Terms) apply to all persons (hereinafter referred to as the Buyer) who use the www.cec.ee online store (hereinafter referred to as the online store), order goods and services from the online store (hereinafter referred to as Goods), including entering into a purchase and sales agreement (hereinafter referred to as the Sales Agreement) for the purchase of goods from the online store.

By accepting the Terms, the Buyer confirms that they have read the terms of the Sales Agreement, agree with them, and will adhere to them.

2. Purchasing Goods and Placing Orders in the Online Store

2.1 It is possible to purchase those Goods from the online store that have a link “Add to Cart”. The price and availability of Goods can change without notice. If the Buyer has placed an order before the price of the Goods changes, the price valid at the time of the order will apply.

2.2 The Seller has the right to withdraw from the Sales Agreement concluded through the online store and leave the ordered Goods undelivered or the service unprovided in the following cases: the Goods have run out of stock; the Goods are in the online store with a “On Order” status that have run out of stock; the price or properties of the Goods have been displayed incorrectly due to a system error.

2.3 Shopping Cart and Placing Orders
The quantity of Goods in the Shopping Cart can be changed. It is possible to choose compatible additional products and services with the selected Goods in the Shopping Cart. To order the Goods, a suitable delivery method must be selected. Delivery details will be asked further on the order page. The terms and conditions of the online store can be read and agreed to by ticking a checkbox in front of them.

To confirm the order, the Buyer must press the button “Confirm Order” and the Buyer will be directed to the payment method page, where they must choose a suitable payment method. The payment method can also be changed by the Buyer at the last stage of the order. The Buyer’s data must be entered, and if desired, they can register as a C&C permanent customer. In the next step, the Buyer can select the delivery method and press the button “Proceed”. The final payment method selection will then appear to confirm the order and complete the purchase. The Buyer can choose the payment method and pay for their purchase. When placing an order, the Buyer must be attentive, as it depends on the quick and smooth delivery of the ordered products.

The Sales Agreement is deemed concluded from the moment the amount payable according to the order confirmation is credited to the C&C EE OÜ account or upon signing an installment or lease agreement. An unpaid order confirmation will not be fulfilled by the Seller.

2.4 Payment for Goods

Goods can be paid for by: online banking link, card payment, installment, and leasing agreement. The payment method can be selected from the product page or at checkout when placing an order. Goods can be purchased from the online store on installment, provided that the monthly payment amount of the order is at least 10€.

Payment can be made with a gift card and credit card by pressing the respective payment method and following the on-screen instructions.

After completing the payment, the online store will send the Buyer an Order Confirmation. An invoice will be issued after the order is compiled.

All personal data obtained during the visit to C&C online store and the completion of purchases are treated as confidential information. An encrypted data communication channel with banks ensures the security of the Buyer's personal data and bank details. C&C EE OÜ representatives do not have access to such encrypted data.

2.5 Delivery and Handover of Products

The Goods will be delivered to the delivery address specified in the order by the Buyer. Information about the delivery will be communicated to the Buyer through the contact information provided in the order. The transport of the ordered Goods will be carried out according to the terms and conditions valid at the time of placing the order.

When placing an order, the Buyer should ensure the accuracy of the submitted contact information to avoid delays and misunderstandings in the delivery of the Goods. C&C EE OÜ and the courier service are not responsible for delays in the delivery of the Goods and any misunderstandings if the delay or misunderstanding is due to inaccurate or incorrect data submitted by the Buyer when placing the order.

The Goods will only be handed over to the Buyer on the basis of an identity document and the order confirmation.

The Goods will be handed over to a third party if there is authorization (including if the Buyer has designated a third party as the recipient of the Goods in the order). The Seller may authorize third parties to deliver the Goods (including using courier services). Authorization can be provided in writing by email to the C&C branch selected as the Goods pickup location, contacts can be found here: https://www.cec.ee/kauplused.

In the case of courier service, carefully check the packaging of the Goods. In the case of damaged packaging, the Buyer can refuse to accept the shipment and/or immediately notify the courier and the C&C customer service at klienditugi@cec.com.

If the Buyer does not pick up the Goods within 14 (fourteen) days after the agreed-upon Goods pickup date, it is considered that the Buyer has breached the Sales Agreement and does not wish to keep the Goods. The Seller has the right to unilaterally withdraw from the Sales Agreement and to seek compensation for damages (e.g., storage costs of the Goods) and to set off the damages incurred by the Seller with the payments made by the Buyer in advance.

2.5.1 The maximum delivery time is up to 30 days depending on the availability of the product, unless otherwise specified. Courier and postal services are provided by Smartpost and Omniva.

2.6 Right of Withdrawal

This withdrawal procedure does not apply in the case of withdrawal from a concluded consumer credit agreement. Withdrawal from the consumer credit agreement occurs in accordance with the procedure stipulated in the said agreement.

2.6.1 The Buyer has the right to withdraw from the Sales Agreement concluded in the online store without giving a reason within 14 days.
2.6.2 The withdrawal period ends 14 days after the day the Buyer or a third party named by the Buyer, who is not the carrier, has taken physical possession of the Goods.
2.6.3 To exercise the right of withdrawal, the Buyer must notify the Seller of their decision to withdraw from the Sales Agreement by a written declaration, which must be submitted at the Seller's representatives or sent by email.

Contact information:
C&C EE OÜ
Tartu mnt 80,10112 Tallinn, Estonia
klienditugi@cec.com
tel. 686 9007

2.6.4 Absence of Right of Withdrawal
The right of withdrawal is absent if:
a. The Buyer has been delivered sealed Goods that are not suitable for return due to health protection or hygiene reasons and that have been opened after delivery (e.g., headphones, health products, etc.)
b. The Goods are a sealed audio or video recording or sealed computer software.
c. The subject of the Sales Agreement is a gift card and the unique code stated on it has already been used.

2.6.5 Withdrawing from the Sales Agreement

a. Upon withdrawal, C&C EE OÜ will return to the Buyer all payments received from them under the Sales Agreement, including delivery costs (except for additional costs arising from the Buyer’s chosen delivery method that differs from the cheapest standard delivery method offered by C&C EE OÜ) without undue delay, but no later than 14 days from the day the Seller is informed of the Buyer’s decision to withdraw from the Sales Agreement.
b. C&C EE OÜ will make the refunds using the same payment method the Buyer used for payment, unless the Buyer has expressed the wish to use a different payment method. The Buyer will not incur any service fees or other costs as a result of such refunds.
c. The Buyer must return the Goods to C&C EE OÜ without undue delay, but no later than 14 days from the day they notified C&C EE OÜ of the withdrawal from the Sales Agreement. The Goods can be returned to the nearest C&C branch. The deadline is met if the Buyer returns the Goods subject to the Sales Agreement before the 14-day deadline expires.
d. The Seller has the right to refuse to make refunds until the Seller has received the Goods back that are subject to the Sales Agreement or the Buyer has provided the Seller with evidence that they have sent the Goods back, depending on which occurs first.
e. To avoid compensating for the depreciation of the Goods, the Goods must be used and tested as they would be in a regular store and the Goods must be returned in their original packaging and original entirety (including all items in the product packaging and gifts related to the Sales Agreement). If the Buyer uses the Goods more than necessary to ascertain the nature, characteristics, and functioning of the Goods or does not return the Goods in their original packaging and original entirety, the Buyer is responsible for the depreciation of the Goods.
f. The direct costs of returning the Goods must be covered by the Buyer.
g. Regarding the deterioration of the Goods to be returned, the Buyer is responsible for the depreciation of the Goods caused by using them in a manner other than necessary to ascertain the nature, characteristics, and functioning of the Goods. To ascertain the nature, characteristics, and functioning of the Goods, the Buyer may handle and use them only as they are customarily allowed in a store.
h. C&C EE OÜ has the right to present claims related to the depreciation of the Goods to the Buyer no later than within one month after the return of the Goods.
i. If the Buyer has used or tried the Goods to be returned in any way other than would be allowed in a regular store or has used the Goods more than necessary to ascertain the nature, characteristics, and functioning of the Goods, the Buyer is responsible for the depreciation of the Goods, and the Seller is entitled to deduct this amount from the purchase price to be refunded. If the Buyer disagrees with the depreciation indicated by the Seller, they have the right to seek resolution from an independent expert. The costs of the independent expert shall be borne by the party whose view was unfounded. If it is not possible to identify such a party, the costs related to the expert are shared equally between the Buyer and the Seller.

2.7 Cancellation of Sales Agreement

The Buyer has the right to cancel their order after payment for the Goods but before delivery without additional costs. To cancel the Sales Agreement/Order, the Buyer must send a corresponding notification including the Sales Agreement number to the email address klienditugi@cec.com. A confirmation of the cancellation of the Sales Agreement will be sent to the Buyer.

2.8 Environmentally hazardous consumables needed for devices sold by the Seller, such as batteries and batteries, are accepted free of charge at all C&C branches. Larger electronic waste should be taken to a suitable waste collection point. The locations of waste collection points can be found here.

3. Data Protection and Processing Principles

3.1 The Seller ensures the protection and use of Buyer data, including personal data, in accordance with the terms of the privacy policy. The Buyer confirms having read and agreed to the terms of the privacy policy. Based on applicable legislation and the provisions stipulated in the privacy policy, the Seller has the right, without the Buyer’s consent, to process data (including personal data) to the extent necessary for use in the online store, for the fulfillment of the Sales Agreement, or for ensuring the fulfillment of the Sales Agreement. Among other things, based on the above, the Seller has the right to: send notifications related to the use of online store services to the Buyer, including notifications that are sent in the interests of the security of online store users; Store the ordering data of Buyers logged into the online store to improve service and verify transactions, including for a reasonable period regarding orders that were not completed during the Buyer’s session.

3.2 If the Buyer has given consent at the conclusion of the Client Agreement or otherwise via the Buyer’s act that confirms giving consent (e.g., in self-service), for the marketing use of the data, the Seller uses this data for marketing purposes fixed in the privacy policy including for sending personalized direct marketing, campaign, and promotional offers to the Buyer by electronic means (e.g., by email or SMS).

3.3 The Buyer has the right at any time to withdraw consent given for the marketing use of the data by sending a relevant email to the Seller or to refuse to receive further direct marketing offers by following the instructions provided in a direct marketing offer sent to their email address.

4. Liability and Dispute Resolution

4.1 The Buyer has the right to file complaints to the Seller within 2 (two) years of the date of handover of the Goods for Goods that do not comply with the terms of the agreement (Goods are defective). The complaint must be submitted immediately, but no later than 2 (two) months after discovering a defect in the Goods. Upon discovering a defect, the Buyer must take reasonable measures to preserve and protect the Goods, including not using the defective Goods if their use would further degrade the condition of the Goods.

4.2 In case of non-conformity of Goods with the terms of the agreement, the Buyer can rely on the legal remedies stipulated in the law, including requiring repair, replacement of Goods, or withdrawing from the Sales Agreement and returning non-compliant Goods.

4.3 C&C EE OÜ is not responsible for: the deterioration/damage of Goods due to the Buyer’s fault, defects caused by irregular use of the Goods, or the normal physical wear of the Goods due to regular use.

4.4 If a sales guarantee has been provided for the Goods by the Seller or the manufacturer, the Buyer will be given the guarantee conditions in writing with the Goods and/or made available electronically in the online store.

4.5 To resolve future problems, the Buyer must retain purchase documents (invoice, contract, etc.) that prove the Goods were purchased from the Seller's online store. Without a sales proof document, the Seller/service provider may not resolve the issue.

4.6 Complaints related to Goods purchased from the online store can be submitted as follows: C&C EE OÜ e-store Tartu mnt 80,10112 Tallinn, Estonia, email address: klienditugi@cec.com. Applications are also accepted at C&C branches, the addresses of which are provided on the website www.cec.ee/kauplused

4.7 When submitting a complaint, the defective Goods must be presented. The Seller and the Buyer enter into a device maintenance and repair agreement if it is necessary to obtain diagnostics or expertise to determine the nature and reason for the defect in the Goods.

4.8 The resolution of defects in the Goods is based on the complaint terms of C&C EE OÜ, which are an integral part of the Sales Agreement and these purchase terms and conditions and are confirmed by the Buyer before entering into the Sales Agreement.

4.9 The Seller guarantees that the Goods sold in the online store comply with the standards currently in force in the European Union. The circumstances stated in the said standards are not considered as defects of the Goods.

4.10 Information about the order can be requested: Mon-Fri 9.00-17.00 at phone number 686 9007 or email address: klienditugi@cec.com

4.11 The Buyer has the right to turn to the relevant supervisory authority, which is the Consumer Protection Board at Pronksi 12, 10117 Tallinn, email: info@tarbijakaitseamet.ee To resolve the dispute, the Buyer can turn to the consumer dispute committee. The consumer dispute committee is competent to resolve disputes arising from agreements concluded between the Buyer and Seller that the parties could not resolve by agreement. For more information about complaints, visit http://ec.europa.eu/consumers/odr.

5. Repurchase in the Online Store

5.1 Process

The client must send the repurchase device(s) to the service partner within 14 calendar days using the SmartPost parcel machine.

The price of the device displayed in the repurchase calculator is its estimated value, the final offer will be sent to the client after physical evaluation by the service partner. The client can accept or decline the offer. The client agrees to the offer by signing the relevant document.

If the client confirms the repurchase offer, UPGR8 OÜ will transfer the value of the device(s) to the client’s IBAN bank account within 2 working days.

If the client declines the repurchase offer, their device will be sent back to them via the SmartPost parcel machine.

5.2 Repurchase Campaigns

If the order containing the repurchase device qualifies under the repurchase campaign rules, the campaign bonus will be calculated and added by C&C to the repurchase offer.

The terms of the repurchase campaign are presented in the campaign materials and the C&C online store.

5.3 Data

The repurchase service is offered in cooperation with our partner UPGR8 OÜ. To enable the service, C&C shares information related to the order and client contact details with the service partner. Transferred data includes: order number, client name, client phone number, client email address, IBAN account number and account holder's name, the names of the repurchased devices, and their IMEI or serial numbers (if included), and the estimated values of the repurchased devices.

The client is obliged to provide correct data.

6. Other Conditions

6.1 Product images are for illustrative purposes only.

6.2 Product prices and availability may change without notice. In such a case, C&C EE OÜ reserves the right to withdraw from the sale and refund the money to the Buyer’s account within a reasonably necessary time.

6.3 The C&C online store reserves the right to withdraw from the sale if any of the following issues occur with the Goods: there has been a human error in entering the price or a technical error in the system (for example, if a laptop priced at 1000 EUR is on sale for 10 EUR, it is an obvious mistake. Thus, we expect the Buyer to understand it is a mistake, and the product does not qualify for sale at such a price).

6.4 The availability of products with the status "On Order" means that the product is not in the stock of the relevant C&C showroom. The delivery time is from 1 day for products available in another C&C showroom, from 3-7 working days for products available only in an E-store warehouse, and 1-8 weeks for products not available in any C&C warehouse and must be ordered from the manufacturer. If any C&C warehouse is not mentioned in the availability list for a specific product, it can be assumed that the product is not available in that warehouse. If necessary, for specific products, it is possible to inquire further information from our customer support before making a purchase.

6.5 Product information is checked and improved regularly. The data may have been updated since the Buyer’s last visit. Due to the lack of completeness of manufacturer data sheets, inaccuracies may appear in the C&C online store product information. In this case, the C&C online store does not take responsibility for the accuracy of the product data. It is recommended that the Buyer, if possible, verify the product information accuracy with the C&C customer service phone at 686 9007 before completing the purchase.

6.6 The only accepted currency is Euro.

7. Validity of Terms

7.1 These terms and conditions of the seller's online store are valid from 18.06.2025.