1. The period for submitting claims for individuals is 24 months from the date of delivery of the product. In the case of legal entities, the manufacturer’s warranty period is followed.

2. During the claim submission period, the Consumer has the right to free repair of the product. If the defect is due to the fault of the manufacturer, all material and manufacturing defects and the cost of labor and spare parts are covered.

3. The basis for submitting a claim is a purchase document.

4. Claims do not include instructions for using the product, adjustment, maintenance, cleaning, restoration of commercial appearance, or elimination of defects caused by non-compliance with user instructions.

5. The right to make claims does not extend to any damages that occurred during transportation after the product was handed over to the buyer.

6. C&C does not eliminate defects that appear during the claim submission period for free if they are caused by:

• software errors installed on the device;

• normal wear and tear;

• improper use or maintenance (including if the device has been repaired or serviced by an unauthorized person by the manufacturer);

• damage, replacement, or removal of the device and/or part serial number, inspection sticker, or marking label;

• defects made known to the client by C&C before purchasing the device;

• external factors. External factors include, among others, lightning, non-compliant electrical voltage and electrical fluctuations, moisture, liquids, mechanical damage, etc.;

• the product not working due to the owner’s fault as a result of improper operation, non-observance of the user manual, or defects arising from careless storage, maintenance, or overloading of the product.

7. C&C relies on an expert examination (diagnosis) by an authorized representative of the manufacturer to determine liability. If the results of the examination reveal that defects are caused by the factors listed above, but repairing the device is possible, the Consumer has the option to order paid repair. A device with liquid/moisture damage and/or mechanical damage will only be repaired on a paid basis in the future.

8. An expertise fee must be paid for the expert examination (diagnosis) performed on the device if C&C is not responsible for eliminating the defect found on the device and if repairing the device is not possible. The Consumer must also pay the expertise fee if the examination (diagnosis) reveals no defects, and the device meets the manufacturer's technical requirements.

9. The individual client does not have to pay the expertise fee during the first six months from the date of purchase.

10. If the consumer disagrees with C&C's position, the consumer must prove that:

• it is a defect (based on an expert opinion);

• the defect or its cause existed at the time of handing the device over;

• C&C is responsible for the defect.

11. If C&C has provided a sales warranty for the device, C&C ensures the elimination of defects in accordance with the conditions provided in the sales warranty.

12. To use the right to make a claim, one must contact C&C stores at the address provided on the purchase document or submit a written complaint via email at klienditugi@cec.com, and you will be guided on how to proceed with the respective product.

13. In addition to the rights arising from the right to make a claim, the buyer also has all other rights arising from Estonian legislation.

Other Claims and Feedback

Please submit your other claims and free-form feedback regarding our products and/or services to our customer relations team via email: 
Send email. Be sure to include your name and contact details in the letter.